Shipping policy

This policy explains how we process, dispatch and deliver orders within the UK.

Order Processing Time

Orders are processed and dispatched within 1–2 business days of being placed (Monday to Friday, excluding UK bank holidays). You'll receive a dispatch confirmation email once your order is on its way.

Delivery Methods & Estimated Times

The courier we use depends on the size and weight of your order:

Order type	Courier	Delivery time
Parcels up to 2kg	Royal Mail	2–5 working days after dispatch
Parcels 2kg and over	APC (overnight service)	Next working day after dispatch
Large furniture and bulky items	Pallet delivery	We'll email you to arrange a suitable delivery slot

So, as a rough total (processing + delivery): standard parcels typically arrive within 3–7 working days of ordering, and heavier parcels within 2–3 working days. Furniture and bulky items are arranged individually, since a pallet delivery needs to be booked in with you directly.

Shipping Costs

Delivery is free on orders over £39.99. Below that, a flat shipping rate of Standard rate applies and shipping rates are calculated at checkout. Large furniture and bulky items shipped via pallet are calculated at checkout.

All delivery charges are shown clearly at checkout before you complete your order.

Multiple-Item Orders

Some of our products are supplied by different fulfilment partners and warehouses. If your order contains more than one item, they may be sent in separate parcels and could arrive on different days — this is especially likely if your order mixes a standard parcel item with a pallet-delivery item. You'll receive dispatch and tracking information (where available) for each parcel separately.

Order Tracking

Where your delivery method includes tracking, we'll email you tracking information once your order has been dispatched. For pallet deliveries, our courier or our team will be in touch directly to confirm a delivery slot.

Delivery Address & Missed Deliveries

Please double-check your delivery address at checkout — we're not able to redirect a parcel once it's dispatched. If a delivery is attempted and missed, our couriers will usually leave a card with instructions for rescheduling or collection; for pallet deliveries, please make sure someone is available at the agreed time, as missed pallet deliveries may incur a re-delivery charge.

If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge a redelivery fee before sending it out again.

Where We Deliver

We currently only deliver within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

Delays, Lost or Damaged Parcels

Occasionally deliveries are delayed by things outside our control, such as courier network disruption or bad weather — we'll keep you updated if we're aware of a delay affecting your order.

Your order remains our responsibility, and at our risk, until it reaches you. If your parcel hasn't arrived within a reasonable time of the estimate above, or arrives damaged, please contact us at nocodesolutions@outlook.com so we can look into it with the courier and arrange a replacement or refund — see our Returns Policy [LINK] for how we handle damaged or missing items.

Separately, if your order hasn't arrived within 30 days and we haven't agreed a longer delivery window with you, UK consumer law (the Consumer Rights Act 2015) gives you the right to cancel and receive a full refund.

Public Holidays

We don't process or dispatch orders on UK bank holidays. Orders placed on a bank holiday, or the day before one, will begin processing on the next working day, which may add a day or two to the estimates above.